Contact

Contact

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Carrefour Poland helpline

1. The controller of your personal data is Carrefour Polska sp. z o.o. located in Warsaw, (Targowa 72, 03-734 Warsaw).
2. Contact with the Controller is possible via e-mail address at carrefour@galluppolska.pl, telephone number at +48 801 200 000 or in writing at the address of controller’s registered office.
3. Controller appointed the Inspector for the Protection of Personal Data who you can contact via e-mail at iod@carrefour.pl or in writing the address of the controller's registered office in all cases related to the processing of personal data.
4. Your personal data will be processed:
a) for the purposes of customer service vial Carrefour Helpline and shared e-mail address carrefour@galluppolska.pl. Legal basis for the data processing is the necessity of processing to provide the service of Carrefour Helpline and Carrefour contact e-mail (art. 6 section 1 subsection b of GDPR);
b) to monitor the quality of service and verify the work of consultants working at the helpline/contact mail carrefour@galluppolska.pl, as well as for analytical and statistical purposes - legal basis for the processing is the legitimate interest of the Controller (art. 6 section 1 subsection f of GDPR) consisting in taking care of the highest quality of customer service and consultants work as well as carrying out statistical analyses concerning telephone communication.
5. Your personal data is transferred to the entities providing services for the controller, related to the execution of the agreement, in particular such as handling helpline and contact e-mail, as well as IT systems and services providers.
6. Recordings of phone calls with Carrefour Helpline Carrefour as well as other processed data transferred during the service (also via mail at the e-mail address carrefour@galluppolska.pl) will be stored by the duration of the agreement in the case of registration in the loyalty program, while in other cases - until the customers’ cases are handled. Period of processing can be every time extended by the period of prescription of claims, if processing of personal data is necessary to determine and pursue the possible claims or defend against such claims by the controller.
7. You are entitled to the access to the data, request of its rectification, removal as well as to the limitation of its processing.
8. Since your date is processed in an automated manner pursuant to the agreement - you are entitled to transfer personal data that you have given to the Controller i.e. to receive from the controller your personal data in a structured, commonly used machine-readable format. You can send this data to another data controller. Details in this regard are described on the Controller’s website in the Privacy Policy.
9. You are entitled to object to the processing of your personal data in order to monitor the quality of customer service and verification of the work of our consultants working at the helpline and contact e-mail, as well as for analytical and statistical purposes.
10. You are also entitled to submit complaints to the supervisory body dealing with the personal data protection in the Member State of your normal residence, place of work or place of occurrence of the alleged violation.
11. Providing personal data via recording a phone call (in the case of the helpline) and including data in the application (in contact e-mail) is required by the Controller in order to provide services of the Carrefour Helpline and contact e-mail. Failure to provide data in the above-indicated manner will make it impossible to provide services and the Helpline or contact e-mail.
12. Detailed information concerning processing personal data by the Controller is available on its website in the Privacy Policy.

Carrefour Poland Headquarters

1. Controller of your personal data is Carrefour Polska sp. z o.o. located in Warsaw (Targowa 72, 03-734 Warsaw).
2. You can contact the controller via e-mail: carrefour@galluppolska.pl, telephone at 801 200 000 or in writing at the address of the controller's registered office.
3. Controller appointed the Inspector for the Protection of Personal Data who you can contact via e-mail at iod@carrefour.pl or in writing at the address of the controller's registered office. You can contact the Inspector for the Protection of Personal Data in all cases concerning processing personal data and making use of rights related to the processing of data.
4. Your personal data will be processed:
a) to identify the sender and to handle their inquiry sent to the shared e-mail address, transferred via contact telephone at the shared contact telephone number or sent at the indicated correspondence address - legal basis for the processing is the necessity of processing for the purpose of the execution of the agreement for the provision of services (art. 6 section 1 subsection b of GDPR);
b) for analytical and statistical purposes - legal basis for the processing is the legitimate interest of the Controller (art. 6 section 1 subsection f of GDPR) which consists in keeping statistics of inquiries submitted by Users vie the Website in order to improve its functionality
c) determining or pursuing the possible claims or defending against such claims by the controller - legal basis for the processing is the legitimate interest of the Controller (art. 6 section 1 subsection f of GDPR); legitimate interest of the controller consists in allowing him to determine, pursue or defend against claims.
5. Your personal data can be transferred to the entities processing personal data at the request of the controller: IT services providers, PR agencies, event agencies, marketing agencies and agencies managing websites, NGOs, entities performing executive services (architecture, design and construction, finishing) and in terms of customer service, legal and debt collection services, tenants, real estate agents, and in the case of request for replying to the application via traditional mail, postal operators.
6. Your personal data is processes during the period of time necessary to respond to the sent/transferred application. Period of processing personal data can be every time extended by the period of prescription of claims, if processing of personal data is necessary to determine and pursue the possible claims or defend against such claims by the controller. In the scope in which personal data is processed for analytical and statistical purposes, the data will be processed till the moment when you express your objection against processing data for this purpose.
7. You are entitled to the access to your personal data and to request its rectification, its removal or limitation of its processing.
8. You are entitled to object against the processing of your personal data on the grounds of the legally justified interest of the controller, i.e. processing data for possibly determining or pursuing claims or defending against such claims by the controller as well as for analytical and statistical purposes.
9. You are also entitled to submit complaints to the supervisory body dealing with the personal data protection in the Member State of your normal residence, place of work or place of occurrence of the alleged violation.
10. Providing personal data in the application is required by the Controller in order to providing the service of contact telephone and the service of contact e-mail. Failure to provide data in the above-indicated manner will make it impossible to provide services.